Frequently Asked Questions
GameStop Pro
- For just $25 per year (plus applicable taxes), GameStop Pro Members get the following benefits:
- $5 Welcome Reward (5,000 points).
- $5 Renewal Reward (5,000 points) when your membership auto-renews.
- 12 x $5 Monthly Pro Reward.
- 10% Extra Trade Credits
- 5% on graded collectibles
- 5% Off all Digital Games & Currencies Online.
- 5% Off all Pre-owned, Collectibles, Clearance, GameStop Brands and more.
- Free shipping on orders $54+
- Pro Exclusive deals & drops, and Four Pro Weeks/Events per year.
- 2% back in Rewards.
- Extended refund/exchange window.
- Exclusions apply. Visit our terms at https://www.gamestop.com/TermsConditions.html for more information.
- Pros get $65 in value just for joining!
- New Pros get a $5 Welcome Reward, and all Pros receive a $5 Monthly Pro Reward (that’s $60/year).
- On top of that, Pros can save big every day!
- Spending $200 on trading cards? Save $10 with the 5% off benefit, plus earn 4,000 points ($4 in rewards) with 2% back in rewards.
- Buying a pre-owned console and 2 pre-owned games? You could save at least $25 with the 5% off benefit – that’s enough to cover the cost of a Pro Membership!
- Trading in that old console? Pros get an extra 10% in trade value. If your console’s trade value is $100, Pros will get $10 more.
- Pros get 5% extra off:
- All digital games & currencies online.
- All pre-owned products. This includes video games, consoles, video game accessories, and tech.
- All collectibles (including graded collectibles), trading cards, toys, and apparel.
- All clearance.
- All GameStop brand products. This includes GameStop, Atrix, Candy Con, Geeknet, and Modern Icons (excluding gift cards).
- All GameStop Product Protection Plans in-store.
- Pro Weeks/Events occur at least 4 times a year and provide our members with exclusive deals and savings.
- Previous Pro Week promotions have included:
- $20 off Xbox controllers
- $40 off Xbox Series S bundles
- $50 off PS4 consoles
- Buy One, Get One on new video games
- Buy Two, Get One on all collectibles and trading cards
- Pros get an extended return window for new hardware & software (30 days for Pros compared to 15 for non-Pros).
- Pros get an increased exchange window for pre-owned products (30 days for Pros compared to 15 days for non-Pros).
- Pros are eligible for free shipping when spending $54+ in one order. To qualify, the threshold is based on the subtotal after discounts have been applied but before taxes.
- The order subtotal excludes pre-orders, graded collectibles, same day delivery, digital downloads, product protection plans, and Buy Online Pickup In-Store.
- Free shipping is subject to change at any time and in GameStop’s sole discretion, and other exclusions may apply.
- Yes, you can renew your Membership up to 6 months before the expiration date, in-store.
- Pros earn 20 points per $1 spent, excluding GameStop gift cards, taxes/fees, and other non-eligible purchases. Make sure you are signed into your account when making online purchases on GameStop.com.
- Visit the Rewards Center within the My Account section online to redeem points for coupons you can use in-store or online. You can also talk to a store associate about redeeming points at checkout when at a GameStop store.
- You can redeem points for many things, including redeeming as little as 1,000 points for a $1 Reward Certificate. You can even redeem your points in-store towards another year of Pro membership!
- Points will be posted to a Member’s account within approximately 24-48 hours from the time of purchase. Ad hoc promotional points may take up to two weeks to post.
- Points expire 13 months from the date of accumulation.
- If your Pro membership ends, all of your points will expire 45 days after the end date.
- Pro Tip: Keep your Account on auto-renew and redeem your points within a year of accumulating them to prevent your points from expiring!
- Visit https://www.gamestop.com/create-account/ and select “Activate Membership” to set up your account profile.
- This is a coupon that active Pros receive in their account during the first week of each month. The discount will automatically apply to the most expensive eligible item in your order. This coupon can be used in-store or online to get $5 off one eligible item.
- Eligible items include most physical games (new and pre-owned), accessories, collectibles, hardware, and almost everything else GameStop sells.
- These coupons cannot stack with most other promotions and exclusions apply.
- The coupon cannot be used on gift cards, taxes/fees, downloadable content, digital gaming/virtual currencies, digital game downloads, a Pro Membership, or reservations.
- To use in-store, present your Pro membership information (such as your phone number) to the store associate and they can apply it for you, or you can present the code found in your GameStop Pro account.
- To use online, simply have an eligible item in your cart and hit the “Apply” button next to the coupon on the cart page.
- The coupon expires during the last day of that calendar month. Pros will not receive a monthly reward certificate for the calendar month they enroll.
GameStop Pro Membership Autorenewal
- Auto-Renewal allows Pro Members to have a credit/debit card on file for annual billing of GameStop Pro. It’s a convenient way to add another year of Pro Membership instead of benefits expiring and renewing manually! Plus, you’ll get a $5 Renewal Reward (5,000 points) when your membership successfully auto-renews.
- You can easily manage GameStop Pro Auto-Renewal or request a refund within 45 days of Auto-Renewing by calling GameStop Customer Service at 1-800-883-8895 or by email at care@gamestop.com. A refund will result in ending your GameStop Pro Membership. Refunds will be provided if Pro Membership benefits have not been used since the Auto-Renewal.
- For full terms, please visit the ‘GameStop Pro® Membership Auto-renew Program’ section in the GameStop Pro Terms & Conditions and the Subscription Terms & Conditions.
- This is a reminder that your Pro membership will automatically renew in 35 days because you opted to have your membership automatically renew.
- You can easily manage GameStop Pro Auto-Renewal at https://www.gamestop.com/pro/membership/ or by calling GameStop Customer Service at 1-800-883-8895.
- This is the annual renewal fee for Pro membership. You opted to have your membership automatically renew and you have now paid to renew Pro for another year. The annual renewal fee is $25 plus any applicable taxes.
- You can request a refund within 45 days of Auto-Renewing by calling GameStop Customer Service at 1-800-883-8895 or by email at care@gamestop.com. A refund will result in ending your GameStop Pro Membership. Refunds will be provided if Pro Membership benefits have not been used since the Auto-Renewal.
- If you have a charge from GameStop on your card that you don’t recognize, it may be your GameStop Pro Auto-Renewal. Your bank statement may reflect this charge as originating from Grapevine, Texas, or as a GameStop.com (Store 480) purchase. The amount ranges from $25 to $28 due to taxes. If you have any questions about this charge, please contact GameStop Customer Service by calling 1-800-883-8895 or by email at care@gamestop.com.
My Account
- To access your account that was created in-store, you must activate your account using the ‘Activate Account’ option here.
Shipping
- GameStop does not currently ship to locations outside of the U.S.
- Guests from Canada may enjoy shopping at EBGames.ca.
- To ensure your item is delivered securely, your FedEx delivery driver will require a signature from someone at your home when delivering the package.
- Once you receive your tracking number, you can visit fedex.com/tracking and enter your tracking number to see the latest update on your delivery status.
- Any orders requiring a signature will be stated upon checkout.
- If you’re not able to be home for delivery, you can now request to have a GameStop package held at a FedEx facility for pickup.
- To schedule a hold for pickup, simply have your tracking number ready and call FedEx Customer Service at 1-800-GoFedEx (1-800-463-3339) or make a FedEx Delivery Manager account on FedEx.com.
- Delivery times to military locations are outside of our control. Delivery times may vary, often taking longer than expected.
- NOTE: Expedited shipping is not available for APO/FPO addresses.
- If you missed your delivery, carriers may place a missed delivery notice on your door or mailbox with instructions to pick up or redeliver your package. If no notice was left behind, or you have issues with the carrier, please contact Customer Service.
Returns
We value our customers and are committed to providing quality support when things do not go as planned. You have fifteen (15) days from your in-store purchase or
receipt of shipment of a new item, and seven (7) days for a used item, to exchange or return, unless noted in our exceptions. You can return most items in-store, online or by calling our customer service at 1-800-883-8895; online orders may be returned in-store without a fee, and shipped returns will incur a fee of $8.99. All video game console returns are subject to a $14.99 return shipping fee. To process your return, please provide your in-store receipt or GameStop.com order number. We will refund the purchase price and applicable taxes and fees to the original form of
payment or provide a replacement.
Any product purchased between 11.17.24 and 12.24.24, may be returned with receipt by 1.18.25. Product must be in resale condition. Package for new product must be unopened. (Does not include products outlined in return exceptions, or final sale merchandise).
The following items are not eligible for a return or exchange and are considered “final sale” at time of purchase: Trading cards, blind items clearance products, seasonal products, consumable products, individual bundle components, digital products, Graded PSA Card products, and bundles containing digital products, and issues of Game Informer magazine. Opened new hardware, new software, new accessories, collectibles, and PC are not eligible for return. Defective exchanges are permitted within the return window.
Any product purchased between 11.17.24 and 12.24.24, may be returned with receipt by 1.18.25. Product must be in resale condition. Package for new product must be unopened. (Does not include products outlined in return exceptions, or final sale merchandise).
The following items are not eligible for a return or exchange and are considered “final sale” at time of purchase: Trading cards, blind items clearance products, seasonal products, consumable products, individual bundle components, digital products, Graded PSA Card products, and bundles containing digital products, and issues of Game Informer magazine. Opened new hardware, new software, new accessories, collectibles, and PC are not eligible for return. Defective exchanges are permitted within the return window.
Exceptions
GameStop reserves the right to limit, or decline returns or exchanges regardless of whether the customer has a receipt. All returns require a receipt or a GameStop.com
order number. Refunds issued for lost items are subject to recharge if GameStop can verify delivery or frequent abuse. All decisions regarding returns are subject to
applicable laws. GameStop retains final authority to accept or decline any item that is eligible for return. Under no circumstance will GameStop accept return of an ineligible
item. GameStop may, in its sole discretion, refuse return of an item it deems to present a potential health or safety risk to any individual. GameStop also reserves the right
to close GameStop.com accounts, or to cancel or refuse orders or returns for violations or abuse of our returns policy, or any fraudulent activities relating to returns.
Below are exceptions to the general fifteen (15) day rule for new items and seven (7) day rule for used items. All the exceptions listed below require the merchandise be returned with a receipt or a GameStop.com order number.
Below are exceptions to the general fifteen (15) day rule for new items and seven (7) day rule for used items. All the exceptions listed below require the merchandise be returned with a receipt or a GameStop.com order number.
- Products or services purchased while on sale or through special promotions may be subject to additional restrictions and may not be eligible for refunds or exchanges.
- All new, non-defective electronics that are not returned in their original unopened packaging will not be eligible for a refund or exchange.
- Defective merchandise (other than PCs) can be returned or exchanged within their applicable return period. Used defective items can be exchanged within 30 days. Non-defective PCs and their components, laptops, and monitors are subject to a 5% restocking fee; for such items that are defective, customer must contact the manufacturer directly to inquire about a refund or exchange of these items (manufacturer contact info. can be found by calling GameStop support).
- Orders shipped from GameStop.com over $500.00 cannot be returned in-store.
- Digital content, Gift Cards, Point of Sale Activation (“POSA”), Trading Cards and products containing Trading Cards such as Pokémon, and Yu-Gi-Oh! are not eligible for return.
- A Pro Member may cancel their Membership and receive a full refund within 2 days of purchase of the Membership if the Member has not used any of the Pro benefits, including discounts, subject to certain conditions.
- The following items may be exchanged or returned within thirty (30) days of purchase: (i) unopened PCs, laptops and monitors (subject to a 5% restocking fee); (ii) unopened software and hardware; and (iii) apparel that is clean and unworn.
- Customers that participate in a “buy now pay later” offering, such as those offered by PayPal, Zip, Klarna or Sezzle, in connection with the purchase of any product, shall be entitled to a refund for such product in accordance with the other terms of this Return Policy, but will continue to be obligated to make any remaining payments owing in connection with the terms of such buy now pay later arrangement.
- Refunds of payments made in connection with Xbox All Access can be completed for the balance paid only. Any refunds will be provided in the form of a check from Citizens One Financing. Please note, that since Game Pass Ultimate is included as a monthly subscription in this bundle, this content is non-refundable. Exchanges are available for the same model of the console for 30 days under GameStop’s standard exchange policy and under the Microsoft Warranty for up to one year.
- Purchases made with installment payments via Klarna may be refunded to the customer pursuant to this policy. However, any such refund will not affect the customer’s obligation to make installment payments to Klarna.
Get Cash or Credit
- Most of our stores offer the option of choosing between cash or in-store credit for select items. Keep in mind that the credit value on your trade-in items is usually higher than cash value but in our stores where both options are offered, it’s your choice.
- Check here to find your nearest store and see what trade-in options they offer.
- We’re now accepting more items than ever, including iPhones, smartphones, consoles, video games, video game accessories, smartwatches, tablets, headphones, and more. Some of the items and brands with the highest value include Apple, Samsung, Xbox, PlayStation, Nintendo, just to name a few.
- Simply bring your items to the nearest participating store and a Store Associate/Manager will evaluate them. Remember to erase all your personal information off your product before you bring it in. Be sure to bring in any chargers, cables, controllers, or other hardware that originally came with your product. Also, it’s helpful if you have your product fully charged so it can be tested more quickly.
- You can get a preview of the value of your item by visiting our cash or credit purchase page.
- That depends on the item. Consoles, iPhones, and certain tech devices like iPads, not to mention the hottest new games, fetch more than older items and games. But even most older things have some value. The condition of your item will also play a role in how much cash or credit it’s worth.
- The better the condition, the higher the value. Products that are fully operational and cosmetically unblemished will receive the maximum amount for that specific product.
- Some damaged items may still be accepted. Things like iPhones with cracked screens or water damage may be taken. Whether damaged items are eligible, and the value received for them, will be determined at the Manager’s discretion.
Downloadable Content & Gift Cards
Redeem gift cards and codes to make Xbox purchases and extend your Xbox subscriptions.
Codes are 25 characters long, include both numbers and letters, and follow a 5x5 format—five blocks of five characters.
Note that codes can’t be activated or used if your account has an outstanding balance or payment option is no longer valid.
Important Before you redeem your code, make sure that you’re signed in to the correct Microsoft account on your device or browser. Codes that are redeemed on the wrong account can not be transferred to another Microsoft account by Xbox Support or GameStop.
- How to redeem a code on Xbox Series X|S and Xbox One
- Press the Xbox button to open the guide, and then select Store.
- Press the View button to open the side menu, and then select Redeem.
- Enter the 25-character code, select Next, and then follow the prompts.
- How to redeem a code from a PC or mobile web browser
Follow the link below, enter the 25-character code, select Next, and then follow the prompts:
Redeem your code or gift card - How to redeem a code in the Xbox app for Windows
- Press the Start button, and then enter Xbox into the search bar.
- Choose the Xbox app from the results to open the app.
- Select your gamerpic, and then select Settings.
- Select Redeem under Redeem a code.
- Enter the 25-character code, select Next, and then follow the prompts.
- How to redeem a code on Xbox 360
- Press the Guide button on your controller.
- Select Games & Apps, and then select Redeem Code.
- Enter the 25-character code, and then follow the prompts to complete your redemption.
Applies to: Nintendo Switch Family, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model
After redeeming the code, the game icon will appear on the HOME Menu with a download status bar. The status bar will disappear once the download is complete.
Some letters and symbols are not used in download codes, such as O, I, Z, and hyphens. Those characters will be disabled from the on-screen keyboard.
- How to redeem a download code on Nintendo Switch eShop
- Select Nintendo eShop on the HOME Menu.
- Select the account you want to use.
- Select Enter Code on the left side of the screen.
- Enter the 16-character download code.
- Select OK to confirm. The game will begin downloading once the code is confirmed.
- How to redeem a Nintendo eShop download code online through Nintendo.com
- Using a browser, visit ec.nintendo.com/redeem/#/
- Select Sign in and enter your Nintendo Account e-mail address and password, and then select Sign in again.
- If you are already signed in, review the user name in the top-right corner to confirm you are signed in with the correct Nintendo Account
- Enter your 16-digit download code and then select, Next
- Re-enter your Nintendo Account password when prompted, then select Redeem to complete the process.
- A confirmation e-mail will also be sent to the e-mail address registered to your Nintendo Account once this process is completed.
- How to redeem a code from a web browser
- Go to PlayStation Store and select your profile at the top of the screen.
- Carefully enter the 12-digit code and select Continue.
- The credit or content is now applied to your account.
- How to redeem a code on PS5
- Go to PlayStation Store and then press the triangle button to access the menu.
- Select … (More) > Redeem Code.
- Carefully enter the 12-digit code and select Redeem. The credit or content is now applied to your account.
- Select Download to start downloading (you can also download later). Download is not displayed for content that does not require a download.
You can also redeem a voucher code during Playstation Store checkout by selecting Redeem Codes and Gift Cards from the payment method menu.
- How to redeem a code on PS4
- Go to PlayStation Store, scroll to the bottom of the sidebar and select Redeem Codes.
- Carefully enter the 12-digit code and select Continue > Confirm or Yes. The credit or content is now applied to your account.
- Select Continue > Download to start downloading (you can also download later). Continue and Download is not displayed for content that does not require a download.
- Redeem a gift card with your iPhone, iPad, or Apple Vision Pro
- Find the 16-digit code on the back of the card. For some gift cards, you might need to peel or gently scratch off the label to see the code.
- Open the App Store app.
- At the top of the screen, tap the sign-in button or your photo.
- Tap Redeem Gift Card or Code. If you don’t see Redeem Gift Card or Code, sign in with your Apple ID.
- Tap Use Camera and follow the instructions on the screen. If you have trouble redeeming the card, tap Enter Code Manually, then follow the instructions on the screen.
- Tap Redeem.
- Redeem a gift card on your Mac
- Find the 16-digit code on the back of the card. For some gift cards, you might need to peel or gently scratch off the label to see the code.
- On your Mac, open the App Store.
- Click your name or the sign-in button in the sidebar.
- Click Redeem Gift Card. You might need to sign in with your Apple ID.
- Click Use Camera and follow the instructions on the screen. If you have trouble redeeming the card, enter your code manually.
- Redeem a gift card on a Windows PC
- Find the 16-digit code on the back of the card. For some gift cards, you might need to peel or gently scratch off the label to see the code.
- Open the Apple Music app or Apple TV app.
- Click your name at the bottom of the sidebar, then click Redeem. You might need to sign in with your Apple ID first.
- Follow the instructions on screen, then click Redeem.
- Login into your Steam account or create a Steam account.
- Under your profile, select “View my wallet”.
- Select “Redeem a Steam Gift Card or Wallet Code”.
- Enter your Steam code and select “Continue”.
- Open the Google Play app .
- At the top right, tap the profile icon.
- Tap Payments & subscriptions > Redeem gift code.
- Enter the code.
- Go to Roblox.com/login from your browser.
- Log in or create an account.
- Find your PIN / Code and enter it in the white box on the website.
- Click Redeem.
- Log in to your Epic Games account. If you are redeeming for a console, you can log in using your console credentials. Make sure that the display name under Account Information matches your in-game display name.
- Hover over your display name icon in the top right corner, then click “V-Bucks Card”.
- Click “Get Started” to begin the redemption process. Enter the PIN code with no dashes.
- Click “Next”.
- Select the platform you want to redeem the V-Bucks Card on, and click “Next”.
- Review the details and make sure the Epic account, device, and new balance are all correct. Click “Confirm”.
- If you redeemed the V-Bucks to a PC, Switch, or mobile device, you can launch Fortnite and spend your V-Bucks!
- If you redeemed the V-Bucks to your Xbox or PlayStation, a secondary code was generated and it must be entered into your Microsoft or Sony account to complete the redemption.
- Redeem on your Xbox and PlayStation
- A 12- character or a 25- character code is generated after you click “Confirm”. You’ll now need to enter this code into the selected third-party website (Sony or Microsoft). This code is also emailed to you.
- Enter the 12- character or a 25- character code and the V-Bucks will be added to your account.
- If you received an error message when redeeming your DLC, please check to ensure the content has not already been downloaded or started downloading. Once the download begins, the code is no longer valid.
- DLC is non-refundable.
GameStop Gift Cards
- You can check your gift card balance here.
- Balance inquiries require the 19-digital card number and 4-digit PIN.
Xbox All Access
- There is no application, annual, late or early payment fees when purchasing a Series X with XAA, but late payments are reported to credit bureaus. XAA credit includes 0% interest for 24 months. Subject to individual credit approval. Total payment amount from $647.76 for Xbox Series S; total payment amount from $887.76 for Xbox Series X; taxes, shipping, and other charges are extra and may vary (estimated retail price with Xbox Series S or Xbox Series X console; prices will vary by console and retailer). See Citizens Pay Line of Credit Agreement at https://www.citizensbank.com/disclosures/xaa-gamestop.aspx for full terms and conditions. Citizens Pay Line of Credit Account offered by Citizens Bank, N.A.
- Refunds can be completed within GameStop’s return policy for the balance paid only. If a return is applicable to your purchase, and you return your Xbox All Access purchase, your Citizens Pay Line of Credit for Xbox All Access will be credited appropriately. If you have already made payments on your Citizens Pay Line of Credit for Xbox All Access, you will receive a check for the amount that has been paid. GameStop will not be directly refunding this amount at the time of the return. If no further purchases are made using your Citizens Pay Line of Credit for Xbox All Access, your account will be closed after a period of inactivity—usually 150 days. Please note, that since Game Pass Ultimate is included as a monthly subscription in this bundle, this content is non-refundable.
- Exchanges are available for the same model of console for 30 days under GameStop’s standard exchange policy and under Microsoft Warranty for up to one year.
- Please call Citizens Pay 1-888-622-0165 or go to Citizens Pay home page at pay.citizensbank.com
- If you received an error message saying Citizen’s Pay is unable to process your request, please contact them at pay.citizensbank.com or call Citizens Pay at 1-888-622-0173.
GameStop Pro Credit Card
- Visit gamestop.com/credit to learn more.
